Shipping policy

Effective date: June 16, 2026

Thank you for shopping at TOUGE.

This Shipping Policy is intended to provide clear and transparent information about our procedures, production times and delivery conditions.

TOUGE operates from Spain and works with specialized logistics partners and production centers that enable domestic and international shipping.

Processing time

All TOUGE products are made to order once an order is placed.

The estimated production and preparation time ranges from 2 to 7 business days (Monday to Friday).

No shipping or processing takes place on weekends or public holidays.

During periods of high demand, collection launches or promotional campaigns, production times may be extended. In the event of significant delays, the customer will be informed by email.

Shipping rates and delivery times

Shipping costs are calculated automatically during checkout and displayed before the order is completed.

Standard shipping

Estimated delivery time: between 5 to 15 business days depending on the destination country.
Cost: calculated automatically during checkout.

The stated timeframes are estimates and may be affected by external factors beyond TOUGE's control, including logistics, customs or transportation issues.

International shipping

TOUGE ships to multiple countries.

Shipping availability may vary depending on the destination and any logistics restrictions in place at the time.

International delivery times may be longer than those indicated for domestic shipments.

Shipping confirmation and tracking

Once the order has shipped, the customer will receive a confirmation email with the relevant tracking information.

Tracking information is usually activated within 24 to 72 hours after the order is dispatched.

Customs, duties and taxes

Orders shipped outside the European Union may be subject to customs duties, import taxes or other charges imposed by the authorities in the destination country.

TOUGE is not responsible for these additional costs, which must be paid by the customer where applicable.

Damaged or lost orders

If an order arrives damaged or experiences an issue during transit, the customer should contact us as soon as possible and provide photographs of the problem so that we can assess the case and manage the issue with the relevant logistics provider.

Delivery delays

Although we work to ensure all orders arrive within the estimated timeframes, TOUGE cannot guarantee exact delivery dates due to possible external issues related to transportation, weather conditions, customs or other circumstances beyond our control.